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  • How does Moppi work?
    Moppi makes your Airbnb and vacation rental cleaning easy for hosts! Book through our website, and a professional cleaning team will arrive at the scheduled time. We offer customizable cleaning packages and our cleaners are trained to follow a detailed checklist, so you can focus on your guests while we handle the cleaning. Enjoy hassle-free cleaning with Moppi!
  • Does someone need to be present?
    At Moppi, we offer flexibility regarding your presence during cleaning appointments. When booking, you'll have the option to provide entry instructions. If you have a doorman or can leave a key, there's no need for you to be present. Alternatively, you're welcome to stay during the clean, following social distancing guidelines for safety. Your comfort is our priority. Please ensure you don't miss your appointments. We'll send reminders via email or text. However, if our cleaner can't access the space as per your instructions, or if you're not present as arranged, a lock-out fee may apply.
  • What areas do you cover for Airbnb and vacation rental cleaning services?
    We cover a wide range of areas for Airbnb and vacation rental cleaning services, including living spaces, bedrooms, bathrooms, kitchens, and common areas. Our comprehensive cleaning checklist ensures that every corner is thoroughly cleaned and sanitized to meet the highest standards.
  • Do I need to provide cleaning supplies?
    We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions. We do not provide: Vacuum; Conventional mop and bucket; Step stool; Toilet brush; or Specialty products, including, but not limited to: Heavy-duty bathroom cleaner; Wood cleaner; Bleach; or Stainless steel cleaner. We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.
  • What if I do not have a mop, bucket, or vacuum?
    Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. If you do not have a vacuum, the cleaner will not be able to properly clean any carpeted areas.
  • Do you use eco-friendly products?
    Yes, at Moppi, we prioritize sustainability and use eco-friendly products for cleaning Airbnb and vacation rentals. Our eco-friendly products are effective in maintaining a clean and healthy environment while minimizing the impact on the planet.
  • Can I give specific instructions to the cleaners and ask for special requests?
    Yes, special instructions can be left for the cleaning professional when you schedule your appointment. Please note that our cleaners DO NOT lift heavy appliances or furniture. If you have requested a Deep Clean, please ensure that these items have been moved prior to your appointment.
  • What if I just had renovation work done?
    We are currently not accepting any post-construction/renovation requests. We apologize for any inconvenience this may cause. However, please feel free to contact our sister company at www.sparklespotless.com for more information on post-renovation services.
  • What is your cancellation policy?
    We assess a $50 cancellation fee to appointments not canceled by 3PM the day before the appointment.
  • What is your pricing structure your cleaning services?
    Our pricing for Airbnb and vacation rental cleaning services is tailored to the size of the property, specific cleaning requirements, and frequency of service. We offer competitive rates and transparent pricing to ensure that you receive the best value for your cleaning needs.
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